A real person answers, any hour
On-call support for people living in their own homes, so an unexpected moment never has to become an emergency room visit or a night spent alone and afraid.
What this service is
Living independently shouldn’t mean being on your own when something goes wrong. Our 24-hour emergency assistance service gives each person a direct line to trained Goldenview staff who know them, know their plan, and can respond right away, whether that means talking through a problem over the phone or coming to the home.
The service is built for the moments that fall between scheduled visits: a fall in the night, a medication mix-up, a lost key, a sudden change in health, or simply a wave of anxiety that needs a calm voice. We respond first and sort out paperwork later.
What a typical plan covers
- A dedicated phone line staffed around the clock, every day of the year
- Phone-based problem solving and reassurance from staff who know the person’s plan
- In-person response to the home when a phone call isn’t enough
- Coordination with family, emergency services, and the care team as needed
- A written follow-up after every call so the plan can be adjusted
- Regular check-ins to keep contact information and preferences current
A good fit when
Setting, schedule, and funding
Someone to call at 2 a.m. as well as 2 p.m.Goldenview Housing Services
Things families and case managers ask us
Is this the same as calling 911?
No. Our line is for the moments that need a familiar person quickly but may not need an ambulance. If a situation is life-threatening, we call 911 with you and stay involved until family and the care team are updated.
Who will answer the phone?
A trained Goldenview staff member who has access to the person’s support plan, emergency contacts, and preferences. We don’t route calls through an outside answering service.
How is this authorized?
24-hour emergency assistance is a 245D basic support service. It is usually written into a person’s support plan by their county or tribal case manager and funded through a waiver. We can walk you through the steps.
Services that work alongside this one
Most people receive a combination of services under one plan. See all eight.
Ask about 24-hour emergency assistance for someone you know
Call, email, or send a referral. A person answers within one business day and helps you figure out which services fit and how to get them authorized.